Cancelling an Order
Handling time for orders placed may take up to 1 business days to be processed. Orders are sent to the address provided at the time of checkout. If you have accidentally provided us with an old or incorrect address, please message us here as soon as possible. Otherwise, you may cancel your order under the following conditions.
30 Day Return and Refunds
We will happily give you a refund or exchange within 30 days of purchase, provided the product:
- Is still in its original condition and packaging
- has not been opened
- has not been damaged or tampered
- Is not an Online TCG Code(s)
PayPal Refunded Payment
Any payment refunded will be processed via the original form of payment. Transactions completed with PayPal will be credited into the same account your payment came from.
PayPal Refunds on return shipping fees
- PayPal now offers refunds on return shipping fees of up to $45 per return and 8 returns per year.
- You must have this activated on your PayPal account prior to purchase.
- For more info please see https://www.paypal.com/au/webapps/mpp/returns
Afterpay Refunds and Returns
Any payment made through Afterpay that result in either a return or refund shall only be conducted through Afterpay at the discretion of Rare Candy Collectables, so long the above criteria has been met. For more information how Afterpay cancellations and returns are conducted, please visit https://help.afterpay.com/hc/en-au/articles/360031623571-How-do-Refunds-and-Returns-work-at-Afterpay-
Pre Order Refunds and Returns
Please refer to our Pre Order Policy.