shipping policy

Last updated: 12 July 2020

Shipping Provider

We use Auspost for domestic and international shipping. All orders are assigned a tracking number, where you can follow the progress of your order here.

Local Pick Up

  • Located South-East Brisbane, QLD 4107
  • Instructions for local pick up provided once you have completed checkout
  • Pick up timetable: 1pm – 6pm Monday to Friday
  • Weekends by appointment

Domestic Shipping Rates (Flat Rate)

  • $9.95 Standard Shipping 
  • $14.95 EXPRESS Shipping
  • With Signature + $3.00
  • With Signature & Insurance – calculated at checkout based on shipping method and value of order. Auspost maximum insurance cover is $5,000 

International Shipping & Rates

Calculated at checkout – some zones and exclusions may apply.

Domestic/International Handling & Delivery

  • Please allow up to 1 business day for your order to be processed
  • Same day shipping for orders received before 2PM AEST Monday – Friday. Orders received after 2PM AEST will be sent the following business day
  • Orders that are received after Friday 2PM AEST and on weekends will be sent the following Monday
  • Once your order has been processed, a tracking number will be attached to your order

Combining or Separating Orders

Customers may request to have their orders combined at no additional charge given:

  • One or more pending orders are waiting for in stock items to arrive within a reasonable time
  • A new order to combine with an existing pending order that has yet been processed
  • Customer order is local pick up

Where the customer is required to pay additional shipping for requesting:

  • A pending or pending orders to be separated from in stock items and items waiting to be stocked
  • To separate one or more pre order items from a single order, to make a new order so that part of that order is completed at an earlier date – i.e. an order that contains item A has a release date of May 2020, and item B has a release date of July 2020. Customer requests order to be separated to receive item A in May and item B in July.

Please contact us here or message us on the Facebook Page with your Order # and request

International Delivery 10+ business days

Pre Order & Backorder Handling & Delivery

Please refer to Pre Order & Backorder Policy for more information.

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