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pre order & backorder policy

Last updated: 12 July 2020

Please read our pre order & backorder policy carefully before making a purchase on items labelled ‘pre order’ or ‘backorder’ in its product description.

PRE ORDER Policy

  • Listings that are titled PRE ORDER are subject to this policy
  • All PRE ORDER orders must be completed at checkout (complete payment)
  • Orders that comprise of PRE ORDER and in stock items will be held and sent together when all items are available to be processed
  • To avoid waiting for in stock items with PRE ORDER items, please order them separately
  • PRE ORDER Japanese Booster Boxes or Packs may at times be delayed due to unforeseen circumstances that may negatively affect importation of international goods during transit
  • PRE ORDER items may change at the suppliers discretion, not limited to product availability, delivery time, product variations or any of the like (we have no control)
  • There is no guarantee PRE ORDER items will arrive on time – Expected Release Date is an estimate based on information provided by our distributors
  • In the event where a PRE ORDER cannot be fulfilled on our behalf, a full refund will be provided and designated to the original method of payment (i.e. AfterPay/Paypal/Debit Card/Credit Card)
  • Where a full refund cannot be completed, store credit equal to the purchase amount will be accredited to the account that made the purchase
  • Refunds will not be provided for simply changing your mind.
  • Pre Orders that are cancelled after 7 business days from the purchase date may incur a 10% cancellation fee on the total purchase amount
  • Email notification with tracking information will be sent to your designated email address at the time of purchase when your order has been sent

Backorder

  • Listings that are available for backorder as described in the product short description is treated the same as a PRE ORDER
  • Backorder items means that they are available to purchase from the distributor
  • Backorder items are included in rolling stock with an expected in stock time between 1-2 weeks
  • If you order a backorder item and for unseen circumstances that item cannot be purchased due to unavailable stock, a full refund will be provided and designated to the original method of payment (i.e. AfterPay/Paypal/Debit Card/Credit Card)
  • Where a full refund cannot be completed, store credit equal to the purchase amount will be accredited to the account that made the purchase
  • Refunds will not be provided for simply changing your mind
  • Backorders that are cancelled after 7 business days from the purchase date may incur a 10% cancellation fee on the total purchase amount
  • Email notification with tracking information will be sent to your designated email address at the time of purchase when your order has been sent

Feel free to send us a message for more information regarding Pre Order & Backorder Policy

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