Shipping Policy

SHIPPING POLICY

Domestic Shipping (Australia)

Click & Collect Orders – Salisbury, QLD 4107

Click & Collect (local pickup) is available to customers who reside within Queensland, Australia only. This option automatically appears at checkout after you have completed your shipping details.

You must complete checkout with Click & Collect as your shipping method to arrange local pickup.

It may take up to 1 business day to organise your order for collection. You will be notified by email when your order is ready for pickup and instructions in how to arrange collection during normal trading hours.

Shipping and handling times within Australia

Same business day dispatch on orders before 2PM AEST Monday – Friday. Orders made on the weekend and/or public holidays are dispatched the following business day.

Shipping costs and delivery estimates within Australia

  • Parcel Post + Signature: $10 (free when you spend over $59*) / 2-6 Business Days
  • Express Post + Signature: $17 flat rate / 1-3 Business Days

*Excludes shipping fees and/or discounts

International Shipping and Payments (Worldwide)

Order minimum of $100 applies for international orders (excludes shipping cost)

We offer worldwide delivery to select countries with our partnered freight carriers. Handling time for international orders may take up to 2 business days to process.

Orders may be subjected to customs duties and fees. This fee is not included in the cost of shipping. Customers are responsible for such fees. For information regarding customs duties and fees for your country and region, click here.

Payments accepted: Credit and Debit Card, Google Pay, Apple Pay, Samsung Pay and PayPal.

DELIVERY ADDRESS

Orders are only dispatched to the shipping address provided at checkout. Customers are responsible for ensuring that the correct address has been provided at the time of completing checkout. If you believe that you have incorrectly entered your shipping details, please contact us as soon as possible. We may be able to update your details if your order has not been sent, or we may be able to assist you with requesting a redirect to your correct address. We cannot guarantee whether a redirect will occur, especially if your parcel has already been delivered to the address you provided at the time of ordering, or that it is in the process of being returned to us. We cannot recover orders that have been delivered.

UNDELIVERED ORDERS RETURNED TO US

If an order is returned to us for reasons such as attempted delivery, incorrect address, receiver not recognised at the address, or denying any customs fees that may be applicable, we may hold on to the order for up to 7 days. The customer is responsible to provide us with written notice that their order was not received. A request maybe made for an order to be redelivered to a new address. In such an event, the customer will be responsible to cover the costs of the return shipping fee we incur, as well as an additional shipping fee relative to the original shipping method (for free delivery, standard shipping fee applies) to resend the order. 

If a customer decides not to have their order redelivered, or we do not receive any notice within 7 days of the order being returned to us, it will be forfeited and deemed abandoned. The hold will no longer apply, where the items in the order (presuming they are sellable), will be restocked and relisted on the website to be sold. No refund or store credit will apply for abandoned goods.