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Cancellation and Returns

Cancelling an Order

Handling time for orders placed may take up to 2 business days to be processed. Orders are sent to the address provided at the time of checkout. If you have accidentally provided us with an old or incorrect address, please message us here.

Returning a Cancelled Order

Rare Candy Collectables gives you 30 days to return a product if you change your mind. This is an additional policy to your rights under the Australian Consumer Law

30 Day Return and Refunds

We will happily give you a refund or exchange within 30 days of purchase, provided the product:

  • Is still in its original condition and packaging
  • has not been opened

Please note delivery fees are non-refundable for change of mind returns. However, if you receive an item that is different to what was described, please message us here.

PayPal Refunded Payment

Any refunded will be process via the original form of payment. Transactions completed with PayPal will be credited into the same account your payment came from.

PayPal Refunds on return shipping fees

  • PayPal now offers refunds on return shipping fees of up to $45 per return and 8 returns per year.
  • You must have this activated on your PayPal account prior to purchase.
  • For more info please see https://www.paypal.com/au/webapps/mpp/returns

Product Opened Live 

Orders that are opened live are documented at the time of streaming, and are uploaded to our Youtube channel. We do not provide returns for product that is opened live if you changed your mind.

 

 

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