FAQs

faqs

Our postal address is: PO Box 2164, Salisbury East, QLD 4107, Australia.

 

  • Pokémon Trading Cards
  • Japanese Pokémon Products 
  • Puzzles & Board Games
  • Soft Toys
  • Candy
  • Accessories
  • Dragon Ball Super
  • Digimon 

We sell products in Australian Dollars (AUD).

We accept debit/credit card, Paypal, Buy Now Pay Later payments, or Rare Candy Collectables Gift Cards.

This is calculated at Cart or Checkout.

Yes, we offer our services to some countries. You can determine whether our services reach you by entering your delivery details to calculate shipping at checkout.

  • Auspost Standard or Express International
  • DHL Express

This is an optional method for collecting your order if you live in South-East Brisbane in Queensland, Australia without paying for shipping fees. Instructions are provided at checkout and by email to arrange a suitable time for pick-up.

Estimate Delivery Times vary and are displayed at checkout with your selected shipping method.

Unfortunately, all orders made on our website are final and cannot be combined or altered. We recommend that you place your order once you have everything that you need to prevent incurring additional shipping fees over multiple orders.

PRE-ORDER is purchasing an item in advance that is not yet in stock. This is like purchasing a concert ticket to see your favourite artist perform in the near future. If you buy your ticket now, you know that you’ll be able to see them before tickets sell out. This is the same as purchasing popular products that may sell-out by time they’re in stock.

You can cancel a PRE-ORDER within 48 hours after your purchase. After 48 hours, purchases are final. 

We may offer a refund or exchange when:

  • The product you have purchased is not available 
  • We cannot fulfil your order within a reasonable amount of time 
  • Your item was lost or damaged during delivery
  • The item you purchased was not as described or fit for purpose

Yes, we may offer to split your order depending on the item(s) purchased. An additional shipping fee and handling fee of $4.95 will be applied. Please contact us to split your order.

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