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Refunds & Returns

Refunds & Returns

Refunds

You may be entitled to a refund where we cannot:

  • Fulfil your order within a reasonable amount of time; or
  • Product received is not as described, has been damaged or lost in transit (excludes orders marked as delivered)*, or has a manufacture error; and/or
  • There is no replacement for your defective item.
 *Will only be considered within 14 days of delivery.
 

You are not entitled to a refund for:

  • Change of mind; or
  • Found it cheaper somewhere else; or
  • Decided you did not like the purchase or had no use for it.

Returns

You may request to return a product within 30 days of receiving it if you believe there is a problem, or that you have accidentally purchased the wrong item.

To inquire about a refund and/or return, please email: [email protected] with your order number as the email subject line.